Return and Refund Policy – Shera Cricket Fantasy

At Shera Cricket Fantasy, we are committed to providing a free-to-play, fair, and transparent fantasy cricket experience. Since our platform does not involve real-money transactions, entry fees, or in-app purchases, the need for a return or refund policy is minimal.

However, to ensure complete clarity and build trust with our users, we have outlined the following guidelines regarding game cancellations, tokens, and user concerns.

1. General Policy

  • Shera Cricket Fantasy is 100% free-to-play. Users do not pay any fees to participate in games, and there are no monetary transactions on the platform.
  • As there are no cash-based transactions or purchases, there are no refunds or returns applicable to gameplay, Fantasy Tokens, or leaderboard participation.

2. Match Cancellations and Abandonments

If a cricket match is:

  • Canceled or postponed before the start, the associated fantasy game will also be canceled.
  • Abandoned mid-way, the fantasy game will be considered null and void. No points will be awarded for the incomplete match.

🔹 Important:

Since participation is free, there is no refund required if a match is canceled or postponed.

3. Fantasy Tokens and In-Game Engagement

  • Fantasy Tokens are non-monetary, in-game points earned by users through participation and engagement.
  • Tokens cannot be purchased, sold, exchanged, or refunded.
  • If tokens are mistakenly deducted or not credited during gameplay, users can contact our support team for resolution.

4. Technical Errors or Glitches

  • If a user encounters technical issues during team selection, point calculation, or leaderboard updates, they may contact customer support.
  • While no refunds apply, we are committed to resolving errors to ensure fairness and transparency.

5. Account Closure and Data Deletion

  • Users can request to delete their accounts at any time. Upon closure, all Fantasy Tokens and achievements will be permanently deleted.
  • No refunds or returns will be issued for unused tokens, leaderboard rankings, or progress.

6. Disqualification and Account Violations

  • Users who violate the Terms of Service or Fair Play policies may face account suspension or disqualification.
  • In such cases, all tokens and leaderboard standings will be forfeited, with no refunds or compensation.

7. No Real-Money Transactions

  • Shera Cricket Fantasy does not accept payments, offer cash rewards, or engage in real-money transactions.
  • As a result, no refund requests for monetary claims will be processed.

Frequently Asked Questions (FAQs)

1. Can I get a refund if a match is canceled?

No, since participation is free and no money is involved, no refund is necessary for canceled or postponed matches.

2. What happens to my tokens if the app malfunctions?

If Fantasy Tokens are lost due to technical issues, contact our support team for assistance. While tokens hold no monetary value, we will ensure fair resolution.

3. Can I get a refund for unused Fantasy Tokens?

No, Fantasy Tokens are non-refundable and non-exchangeable. They exist solely for entertainment purposes within the platform.

4. I accidentally deleted my account. Can I restore my tokens?

Unfortunately, once an account is deleted, all tokens and progress are permanently erased and cannot be restored.

Need Further Assistance?

For any questions or technical issues, feel free to reach out:

📧 Email: support@Sheracricketfantasy.in

🌐 Website: www.Sheracricketfantasy.in

Thank you for being part of the Shera Cricket Fantasy community!